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Refund Policy

 

Knowing the refund and return policy of your dropshipping supplier is an important step in working with it. Now all suppliers offer the returns. It’s not the case when we speak about dropshipping from CJDropshipping.


CJDropshipping refunds are possible in several cases: If an CJ order was delayed. The number of days when you can apply for a CJ refund varies on a country and a shipping method you’ve used. For instance, 45 days is a term for the orders shipped to the United States. 110 days is this term for Brazil. In case, an order was shipped by China Post Registered Air Mail or CJ liquid direct, you can apply for a refund if this order was delayed in 100 days. If an CJ order wasn’t received.

It’s pretty tricky. If your buyer claims that he didn’t receive a CJ order, and the tracking information shows the opposite...

 

CJDropshipping will not refund you unless you can prove it with a non- delivery certification issued by the local post office with an official seal. On the other hand, there can be a tracking information alert due to incorrect address, uncleared customs, unknown number or non-existing person, etc. It’s a motive to claim a refund. If a CJ product was damaged.

It’s possible to get a full refund or a product replacement if the CJDropshiping product arrived badly damaged. Of course, there would be needed proofs for that: photos, videos, etc. Slightly damaged items get a partial refund. If a CJ product was incorrect.

 

CJ offers a full refund or replacement in case their product is completely incorrect. In regards to wrong product variations, like a wrong size or color (again proved), CJ team can partially refund. Same for the missing item details (or CJ will resend you them). Additionally, a full refund is possible for order cancellation. Only in case, the product wasn’t processed by warehouses. It doesn’t apply to the POD products and CJ photo or video orders. It’s worth mentioning that you can apply for a refund only when your Cj order status is still open. Besides, it’s impossible if the tracking information is untraceable. CJDropshipping also provides a list of countries where you can ship but you can’t open a dispute. Those are the next shipping destinations:

Haiti,
Kyrgyzstan,

Madagascar,
Mauritius,

Bangladesh,

Nepal,
Nicaragua,

Swaziland,
Jamaica,

Zambia,

Ecuador,
Peru,

Bolivia,

Chile,

Argentina,
Uruguay,

Egypt,

Sudan,

Libya,
Algeria,

Angola,

Bahamas,
Benin,

Belize City,

Burundi,
Dominican Republic,

Gambia,
Grenada,

Cuba,

Palestine,
Paraguay,

Guatemala,
Reunion,

The Commonwealth of Puerto Rico,

Hawaii,

Alaska,
Guadeloupe,

Martinique,
French Guiana.


Bear in mind that all CJ products can be returned only to the CJ China warehouse so far, and within 10 days after the product arrived. The CJDropshipping return process will require you to contact their agent first.

Returns
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